Customizing DayBack: In-App Updates

Show Available Slots that Match Multiple Criteria Schedulers often look for gaps in their schedules to find the open resources for each opportunity. But sometimes, gaps don’t tell the whole story. You may have invisible criteria like skill-matching, cleaning requirements, or multiple resources to schedule at once. Or you may be on the phone with an opportunity and must suggest available times as quickly as possible. In these cases, DayBack can suggest the best slots that match all of your requirements. Scheduling Criteria Are Often Invisible In the movie above, schedulers can see openings for the two technicians, but they can’t easily see if the required rooms and equipment are free at the same time. While DayBack can show different types of resources simultaneously, as the number of criteria increases, it can be hard for schedulers to see everything at once and still make good decisions. Our customers often have rules that constrain when an otherwise open slot can be scheduled. Here are some of the invisible criteria we’ve built out for customers: Because DayBack is highly scriptable, it can scrub open slots against a variety of criteria to render just the slots that fit all your requirements. When multiple slots match, DayBack can even rank them so you can present the most ideal slots to your clients first. You Have to *See* Slots in Context to Make the Best Decisions Many scheduling apps present possible appointments as a list of dates and times. Without showing more information about each slot, schedulers can book days too tightly, always suggest the same providers first, or create huge gaps in some provider’s schedules. Ranking slots can help, but we’ve found that highlighting ideal slots alongside existing appointments gives schedulers the information they need to make the best decisions. We’ve seen schedulers quickly offer to split appointments or to slightly change services when they see available slots in the context of other appointments, trainings, vacations, and breaks. Getting Started We customize the recommendation of slots for each deployment as part of DayBack’s implementation packages. Please get in touch if you think DayBack could make a big impact on your team.